service
Managed Employees
Complete employee support covering Account creation, discounted Remote Support, Device Remote Monitoring and Maintenance more.
Building a better workforce
Forefront I.T. Services can be the first point of call for all things IT, our three services packages give staff access to the very best support, software and training.
From account setup to employee onboarding, we’re here every step of the way.
IT Essentials
Minimum 5 users*
Fulfil your IT requirements with complete remote helpdesk coverage and key security features, protecting your business without breaking the bank.
What's Included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability – all jobs logged and managed via ticketing system, with monthly reporting
- Twice yearly IT strategy and review meetings / calls
- 1 Managed Mobile Phone/ Tablet via MDM
Security
- Endpoint anti-virus protection for all computers
- DNS Filtering – protects against rogue browsing & malware
- Spam Filtering – enhanced protection against phishing and spam mails
- Dark Web Monitoring – we monitor the dark web for your company details which may be for sale and advise you if they are found so we can change them and keep you safe
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup – Daily snapshots of Office 365 or Gsuite – including e-mails and documents
£44
Price per user, per month (excl. VAT)
Notice period – 6 months
*Small minimum user surcharge applied if under 5 users.
IT Control
Minimum 10 users**
Take control of IT spending with remote helpdesk and a bank of time for on-site use, plus a comprehensive security offering.
What's Included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability – all jobs logged and managed via ticketing system, with monthly reporting
- Quarterly IT strategy and review meetings / calls
- On-site time – monthly block of hours to use for on-site support, in-hours adds/moves/changes or workshop work. 0.25 hours per user, per month
- 1 Managed Mobile Phone/ Tablet via MDM
Security
- Endpoint anti-virus protection for all computers
- EDR technology – an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
- DNS Filtering – protects against rogue browsing & malware
- Spam Filtering – enhanced protection against phishing and spam mails
- Dark Web Monitoring – we monitor the dark web for your company details which may be for sale and advise you if they are found so we can change them and keep you safe
- Security awareness training – phishing simulations and security training for users
- Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup – Daily snapshots of Office 365 or Gsuite – including e-mails and documents
£66
Price per user, per month (excl. VAT)
Notice period – 6 months
**Small minimum user surcharge applied if under 10 users.
IT Complete
Minimum 10 users
Fix all of your IT costs with completely
unlimited support, plus our most comprehensive security and continuity
offering.
What's Included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability – all jobs logged and managed via ticketing system, with monthly reporting
- Monthly IT strategy and review meetings / calls
- Unlimited on-site time – any on-site visits required to fix service tickets are included*
- Unlimited workstation and user adds, moves and changes during working hours
- 1 Managed Mobile Phone/ Tablet via MDM
Security
- Endpoint anti-virus protection for all computers
- EDR technology – an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
- DNS Filtering – protects against rogue browsing & malware
- Spam Filtering – enhanced protection against phishing and spam mails
- Dark Web Monitoring – we monitor the dark web for your company details which may be for sale and advise you if they are found so we can change them and keep you safe
- Security awareness training – phishing simulations and security training for users
- Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)
- Cyber Essentials Plus preparation and consultancy (excl. 3rd part audit fee)
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup – Daily snapshots of Office 365 or Gsuite – including e-mails and documents
- Datto Alto 3 device to provide 1TB local and cloud backup of a single server and cloud virtualisation in a disaster scenario
£110
Price per user, per month (excl. VAT)
Notice period – 6 months
Our Managed Employee Approach
Companies have a lot to manage is a post pandemic world, employees don’t just work in the office anymore, IT solutions need to be flexible and wide reaching.
Our three levels of support give you the flexibility and reliability of a fully outsourced support ptrogram.
1
Consulting
Taking a deep dive into your company, finding out the business processes, support systems in places and learning about department functions and responsibilities.
2
Planning
After consultation has finished, we will meet with department heads and agree workflows and proecrures as well as plan the rollout for any software used to support employees.
3
Implementation
Once a timeline has been agreed, we will start the implementation any supporting software such as RMM agents, AntiVirus as well as Email Spam Filtering.
4
Support contract go live
After everything has been installed , configured and work processes communicated, staff will received a ‘how to guide’ and access to our helpdesk, we’ll now be their point of call for all things IT.